cekap88 Privacy Policy

1. Who We Are

cekap88 operates https://cekap88.lat ("the Platform"), an internationally licensed online sportsbook and casino website designed primarily for the Malaysian market. Throughout this Privacy Policy, references to "cekap88", "we", "our", or "us" refer to the Platform operator.

We are committed to protecting your personal data and handling it responsibly in accordance with applicable data protection principles. This Privacy Policy applies to all users of the cekap88 website, mobile-optimised interface, and any related services — whether you are browsing as a guest or as a registered member.

2. Data We Collect

We collect personal data in the following categories:

2.1 Registration & Account Data

• Full name, date of birth (to verify you are 21+ as required for casino-style gambling in Malaysia)
• Email address and mobile number
• Username and password (stored in hashed form — never plaintext)
• Residential address and nationality
• Government-issued identification documents submitted during KYC (Know Your Customer) verification

2.2 Financial Data

• MYR deposit and withdrawal transaction records
• Payment method identifiers (e.g., the last four digits of a bank card, Touch 'n Go eWallet account reference, DuitNow ID)
• We do not store full bank card numbers on our servers; card processing is handled by our licensed payment partners

2.3 Usage & Behavioural Data

• Pages visited, games played, bets placed, and session duration
• Device type, operating system, browser, and IP address
• Geolocation data at the city or state level (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya)
• Responsible gaming tool interactions (deposit limits, session reminders, self-exclusion requests)

2.4 Communications Data

• Live chat transcripts, email correspondence, and support ticket records
• Feedback and survey responses submitted voluntarily

3. How We Use Your Data

cekap88 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and maintaining your member account, including age verification (21+) and KYC compliance.
• Service Delivery: Processing bets, sports wagering transactions, casino game sessions, slot play, live dealer access, poker, and fishing game interactions.
• Payment Processing: Facilitating MYR deposits and withdrawals via Maybank, CIMB, Public Bank, Touch 'n Go, Boost, GrabPay, DuitNow, FPX, Visa, and Mastercard.
• Fraud Prevention & Security: Detecting suspicious activity, preventing unauthorised access, and investigating potential fraud or money laundering as required by our licensing obligations.
• Responsible Gaming: Monitoring gaming patterns to proactively identify at-risk behaviour and offer support tools including deposit limits, cool-off periods, and self-exclusion.
• Customer Support: Responding to your queries via live chat, email (in English, Bahasa Melayu, or 中文), and ticket systems available 24/7.
• Legal Compliance: Fulfilling obligations under applicable international gaming licensing conditions and anti-money laundering (AML) requirements.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve website performance, game selection, and the overall member experience.
• Promotional Communications: Sending you relevant offers and bonuses via email or in-platform notifications — you may opt out of these at any time through your account preferences.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted when registering your cekap88 account.
• Legal obligation: Compliance with AML regulations, age verification requirements, and licensing obligations applicable to our operations.
• Legitimate interests: Fraud prevention, security monitoring, responsible gaming enforcement, and platform analytics — balanced against your rights and interests.
• Consent: Marketing communications and optional data processing features where we have obtained your explicit consent. You may withdraw consent at any time without affecting prior processing.

5. Cookies & Tracking Technologies

cekap88 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for logging in, maintaining your session, and processing transactions. These cannot be disabled without breaking core site functionality.
• Performance & Analytics Cookies: Help us understand how members navigate the Platform — which pages are visited most, where sessions drop off, and how features are used. Data collected is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language, currency display (MYR), and responsible gaming settings so you do not need to reconfigure them on every visit.
• Marketing Cookies: Used to deliver relevant promotional content within the Platform. We do not place third-party advertising cookies that track you across other websites.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform. For a full breakdown of cookies in use, contact our support team.

6. Data Sharing & Disclosure

cekap88 does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment Processors: Licensed payment gateway partners who handle MYR transactions via FPX, DuitNow, Touch 'n Go, Boost, GrabPay, Maybank, CIMB, Public Bank, Visa, and Mastercard. These partners are contractually bound to process your data solely for payment purposes.
• KYC & Identity Verification Providers: Regulated third-party services that assist us in verifying your identity and age (21+) as required under our licensing obligations.
• Fraud Prevention & Security Services: Specialist providers that help us detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Customer Support Platforms: Live chat and ticketing software providers that facilitate our 24/7 multilingual support operations. These providers act as data processors under strict contractual terms.
• Legal & Regulatory Authorities: Where we are required to disclose data by law, court order, or as directed by a competent regulatory or licensing authority. We will notify you of such disclosures where legally permissible.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. We will notify affected members in advance and ensure the receiving party upholds equivalent privacy standards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by our licensing and legal obligations. Our general retention periods are as follows:

• Active account data: Retained for the duration of your membership plus a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• Transaction records: Financial transaction data, including MYR deposit and withdrawal histories, is retained for a minimum of seven (7) years.
• KYC documents: Identity verification documents are retained for the period required by applicable licensing regulations, typically five (5) years post-closure.
• Support communications: Chat logs and email records are retained for three (3) years to assist with dispute resolution and service quality reviews.
• Marketing consent records: Retained until you withdraw consent, plus a short administrative period of ninety (90) days to process the withdrawal.

Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised so it can no longer be linked back to you.

8. Your Rights

As a cekap88 member, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at support@cekap88.lat with your account details and the nature of your request. We will respond within thirty (30) days.

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct inaccurate or incomplete data in your account records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: Ask us to pause certain processing activities while a dispute or investigation is ongoing.
• Right to Data Portability: Request your data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to Object: Object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time — this does not affect the lawfulness of prior processing.

Please note that some rights may be limited where we have a legal obligation to retain or process data, or where processing is strictly necessary to maintain the integrity of regulated gaming operations.

9. Children & Minors

cekap88 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 21. Our registration process includes mandatory age verification steps, and we reserve the right to request additional identity documentation at any time to confirm that a member meets the 21+ age requirement.

If we become aware that a person under 21 has created an account or submitted personal data, we will immediately suspend the account, delete the associated data, and refund any deposited funds in accordance with our Terms & Conditions. If you believe a minor has registered on our Platform, please contact us immediately at support@cekap88.lat.

10. Security Measures

cekap88 employs a layered security approach to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our measures include:

• TLS/SSL encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Multi-factor authentication (MFA) options for member accounts
• Regular penetration testing and third-party security audits of our Platform infrastructure
• Role-based access controls ensuring that only authorised personnel can access member data, on a strict need-to-know basis
• 24/7 automated monitoring for anomalous login attempts, unusual transaction patterns, and potential account takeover activity
• Secure data centre facilities with physical access controls

While no online platform can guarantee absolute security, cekap88 continuously reviews and strengthens its security posture. We strongly recommend that members use a unique, strong password for their cekap88 account and enable any available MFA options to maximise their own account security.

11. Changes to This Privacy Policy

cekap88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the Platform for a reasonable period following the update
• Where the changes are significant, send a direct notification to your registered email address

Your continued use of the Platform after any changes come into effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the Platform and contact us to close your account.

We encourage you to review this Privacy Policy periodically to stay informed about how cekap88 protects your data. The current version will always be accessible at https://cekap88.lat/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cekap88 handles your personal data, please reach out to our Data Protection team:

• Email: support@cekap88.lat
• Live Chat: Available 24/7 via the Platform in English, Bahasa Melayu, and 中文
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 calendar days

For formal data subject access requests or complaints, please include "Privacy Request" in your subject line along with your registered username and a brief description of your request to help us process it as efficiently as possible.